Privacy Policy
Last Updated: Nov 29, 2025
1. Introduction
Andromeda Insurance Agency (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://andromedainsurance.co.ke/ (the “Website”) or use our services. Please read this Privacy Policy carefully.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us, including:
Full name
Contact information (email address, phone number, physical address)
National ID or passport number
Insurance policy details
Payment information
Date of birth
Any other information you choose to provide
2.2 Automatically Collected Information
When you visit our Website, we automatically collect:
IP address
Browser type and version
Operating system
Device information
Pages visited and interaction patterns
Time and date of visits
Referring websites
Google Search Console analytics data
3. How We Use Your Information
We use your personal information for:
3.1 Primary Purposes
Processing insurance applications
Communicating about your insurance policies
Providing customer support
Processing payments
Sending policy updates and renewals
3.2 Secondary Purposes
Improving our Website and services
Analyzing usage patterns
Marketing and promotional communications (with consent)
Legal compliance
Fraud prevention
Internal business purposes
4. Information Sharing and Disclosure
4.1 We Share Information With:
Insurance providers for policy processing
Payment processors for transactions
Analytics providers (like Google)
Legal and regulatory authorities when required
Professional advisers and auditors
Service providers who assist our operations
4.2 We Do Not:
Sell your personal information
Share your information with unauthorized third parties
Use your information for purposes other than those specified
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
Encryption of sensitive data
Secure servers and networks
Access controls and authentication
Regular security assessments
Staff training on data protection
6. Cookie Policy
6.1 We Use Cookies For:
Essential website functionality
Analytics and performance monitoring
User experience improvement
Session management
Remember user preferences
6.2 Cookie Control
You can control cookie settings through your browser preferences. Disabling cookies may affect Website functionality.
7. Children’s Privacy
We do not knowingly collect information from children under 13. Users under 13 are prohibited from providing personal information. If we discover we have collected information from a child under 13, we will delete it.
8. Your Rights
Under applicable laws, you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Object to processing
Data portability
Withdraw consent
Lodge complaints with regulatory authorities
9. Data Retention
We retain your personal information for:
The duration of our business relationship
As required by law
As needed for legitimate business purposes
Up to 7 years after the last interaction for legal and regulatory compliance
10. International Data Transfers
While we primarily operate in Kenya, some data may be processed internationally. We ensure appropriate safeguards are in place for international transfers.
11. Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes through:
Website notifications
Email communications
Other appropriate means
12. Compliance with IRA Kenya
We comply with all data protection requirements set by the Insurance Regulatory Authority (IRA) of Kenya and applicable Kenyan data protection laws.
13. Contact Information
For privacy-related inquiries or to exercise your rights, contact us at: [info@andromedainsurance.co.ke]
14. Additional Rights for Kenyan Residents
As a Kenyan resident, you have specific rights under the Data Protection Act, including:
Right to be informed of data collection
Right to access your personal data
Right to object to processing
Right to correction of inaccurate data
Right to deletion of personal data
Right to restriction of processing
15. Data Protection Officer
Our Data Protection Officer can be contacted at: [info@andromedainsurance.co.ke]
