Motor Accident Hotline:

• Call: 0771 202044
• Roadside assistance, towing, emergency repairs: WhatsApp - 0771 202044
• Medical Emergency Line: 0771 202044
• Hospital cashless admissions, medical approvals
• Direct hospital billing arrangements

Property Emergency:

• Property Claims Number 0771 202044
• Fire, burglary, natural disaster response
• Emergency board-up services

General Emergency:

• 0771 202044
• All other urgent insurance claims 0771 202044
• Multi-lingual support available

Motor Insurance Claims:

• Photos of vehicle damage from all angles
• Police abstract report (if applicable)
• Copy of driver's license
• Repair estimates (if available)

Health Insurance Claims:

• Medical reports and diagnosis
• Hospital bills and receipts
• Prescription details
• Doctor's referral letters

Property Insurance Claims:

• Photos/videos of damage
• Purchase receipts for damaged items
• Police report (for theft)
• Repair estimates

Travel Insurance Claims:

• Travel tickets and booking confirmations
• Medical certificates (if ill)
• Receipts for additional expenses
• Proof of trip interruption

How It Works:

• Save our claims WhatsApp number 0771 202044
• Send message: "I want to make a claim"
• Follow the simple prompts
• Upload photos directly through WhatsApp
• Get instant confirmation and reference number

Benefits:

• Instant photo submission
• Real-time communication
• Quick status updates
• No app download required
• WhatsApp Number: 0771 202044

Features:

• Real-time claim progress updates
• Document submission status
• Claims advisor assignment
• Payment processing timeline
• Estimated completion date

How to Check Status:

• Online Portal: Enter your claim reference number
• Email: Send query to: claims@andromedainsurance.co.ke
• Phone: Call our claims hotline 0771 202044
• Check Status Button: Track My Claim Now

24/7 Emergency Lines:

• Motor accidents and emergencies
• Medical emergencies and hospitalisations
• Property emergencies (fire, burglary)
• Travel emergencies abroad

Standard Support Hours:

• Monday-Friday: 8:00 AM - 6:00 PM
• Saturday: 9:00 AM - 1:00 PM
• Sunday: Closed (emergencies only)

Online Claims:

• Submit anytime, 24/7
• Documents uploaded instantly
• Confirmation within 2 hours

Q1: What if I don't have my policy number?

A1: You can use your ID number. We'll locate your policy in our system.

Q2: How long until I get a response?

A2: Online submissions get automatic confirmation within 2 hours, and a claims advisor contacts you within 24 hours.

Q3: Can I submit a claim for someone else?

A3: Yes, if you're an authorized representative or family member. Please indicate this in the description.

Q4: What if I need to add more documents later?

A4: You can email additional documents to your claims advisor or upload via the online portal.

Q5: Is my information secure?

A5: Yes, we use bank-level encryption and comply with data protection laws.

Within 2 Hours:

• Automatic confirmation email/SMS
• Claim reference number assigned
• Documents received confirmation

Within 24 Hours:

• Dedicated claims advisor assigned
• Initial assessment begun
• Additional information requests (if needed)

Within 48 Hours:

• Claim evaluation completed
• Settlement process started
• Regular updates provided

Contact Your Advisor:

• If you haven't heard from us within 24 hours, call: 0771 202044