Motor Accident Hotline:
0771 202044
Roadside assistance, towing, emergency repairs
WhatsApp: 0771 202044
Medical Emergency Line:
0771 202044
Hospital cashless admissions, medical approvals
Direct hospital billing arrangements
Property Emergency:
Property Claims Number 0771 202044
Fire, burglary, natural disaster response
Emergency board-up services
General Emergency:
0771 202044
All other urgent insurance claims 0771 202044
Multi-lingual support available
Motor Insurance Claims:
Photos of vehicle damage from all angles
Police abstract report (if applicable)
Copy of driver's license
Repair estimates (if available)
Health Insurance Claims:
Medical reports and diagnosis
Hospital bills and receipts
Prescription details
Doctor's referral letters
Property Insurance Claims:
Photos/videos of damage
Purchase receipts for damaged items
Police report (for theft)
Repair estimates
Travel Insurance Claims:
Travel tickets and booking confirmations
Medical certificates (if ill)
Receipts for additional expenses
Proof of trip interruption
How It Works:
Save our claims WhatsApp number 0771 202044
Send message: "I want to make a claim"
Follow the simple prompts
Upload photos directly through WhatsApp
Get instant confirmation and reference number
Benefits:
Instant photo submission
Real-time communication
Quick status updates
No app download required
WhatsApp Number: 0771 202044
Features:
Real-time claim progress updates
Document submission status
Claims advisor assignment
Payment processing timeline
Estimated completion date
How to Check Status:
Online Portal: Enter your claim reference number
Email: Send query to: info@andromedainsurance.co.ke
Phone: Call our claims hotline
Check Status Button: Track My Claim Now
24/7 Emergency Lines:
Motor accidents and emergencies
Medical emergencies and hospitalizations
Property emergencies (fire, burglary)
Travel emergencies abroad
Standard Support Hours:
Monday-Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed (emergencies only)
Online Claims:
Submit anytime, 24/7
Documents uploaded instantly
Confirmation within 2 hours
Q1: What if I don't have my policy number?
A1: You can use your ID number. We'll locate your policy in our system.
Q2: How long until I get a response?
A2: Online submissions get automatic confirmation within 2 hours, and a claims advisor contacts you within 24 hours.
Q3: Can I submit a claim for someone else?
A3: Yes, if you're an authorized representative or family member. Please indicate this in the description.
Q4: What if I need to add more documents later?
A4: You can email additional documents to your claims advisor or upload via the online portal.
Q5: Is my information secure?
A5: Yes, we use bank-level encryption and comply with data protection laws.
Within 2 Hours:
Automatic confirmation email/SMS
Claim reference number assigned
Documents received confirmation
Within 24 Hours:
Dedicated claims advisor assigned
Initial assessment begun
Additional information requests (if needed)
Within 48 Hours:
Claim evaluation completed
Settlement process started
Regular updates provided
Contact Your Advisor:
If you haven't heard from us within 24 hours, call: 0771 202044
