Step 1: Report Your Claim
Contact us within 24 hours of incident
Use our hotline, WhatsApp, or online portal
Provide basic incident details
Get immediate guidance and next steps
Step 2: Document Submission
Submit required documents electronically
Photos, police reports, medical records
We guide you through exact requirements
Secure online upload available 24/7
Step 3: Assessment & Approval
Our dedicated claims team reviews your case
Fast-track processing for emergencies
Transparent communication throughout
Regular updates on claim status
Step 4: Settlement & Support
Quick payment processing (most within 48 hours)
Direct payment to repair shops or hospitals
Follow-up to ensure complete satisfaction
Ongoing support if needed
24/7 Emergency Hotline:
0771 202044
For accidents, emergencies, urgent medical situations
Available nationwide, any time
Online Claims Portal:
Submit claims anytime, anywhere
Upload documents securely
Track claim status in real-time
WhatsApp Claims:
0771 202044
Quick photo submission and updates
Instant messaging for quick questions
Email Claims:
info@andromedainsurance.co.ke
Detailed documentation submission
Formal communication and records
Branch Visits:
Visit any Andromeda branch
Face-to-face claims assistance
Document drop-off service
Motor Insurance Claims:
Copy of National ID
Police abstract (for accidents)
Photos of vehicle damage
Repair estimates from garage
Copy of driver's license
Insurance certificate copy
Health Insurance Claims:
Medical reports from doctor
Original hospital bills
Prescription receipts
Treatment records
ID copies of patient
Pre-authorization forms (if applicable)
Property Insurance Claims:
Photos of damage/loss
Repair/replacement estimates
Original purchase receipts
Police report (for theft)
Property ownership documents
Valuation reports (if available)
Travel Insurance Claims:
Travel tickets and itinerary
Medical reports (if ill)
Police report (if theft)
Receipts for extra expenses
Proof of trip cancellation
Emergency Claims: 24-48 hours
Medical emergencies
Critical accident cases
Urgent property damage
Standard Claims: 3-7 working days
Motor vehicle repairs
Property damage
Theft and burglary claims
Travel insurance claims
Complex Claims: 7-14 working days
Major business losses
Engineering claims
Marine cargo claims
Disputed or investigated cases
Q1: How long do I have to report a claim?
A1: Report within 24 hours for emergencies, and within 7 days for all other claims for fastest processing.
Q2: What if I don't have all documents immediately?
A2: Start the process with what you have. We'll guide you on obtaining missing documents.
Q3: Can I choose my own repair shop?
A3: Yes, but we have a network of approved garages that offer guaranteed work and direct billing.
Q4: What makes a claim get rejected?
A4: Main reasons are policy exclusions, incomplete documentation, or fraudulent information.
Q5: How will I know my claim status?
A5: You'll receive SMS updates, and can check online or call your claims advisor anytime
Motor Accident:
Ensure safety and call police if injured
Exchange details with other party
Take photos of scene and damage
Call our 24/7 claims hotline immediately
Don't admit liability at scene
Medical Emergency:
Go to nearest network hospital
Present your insurance card
Call us for pre-authorization
Keep all medical documents
Submit claims within 30 days
Property Emergency:
Ensure everyone is safe
Prevent further damage if possible
Take photos immediately
Contact police if crime involved
Call us for emergency assistance
Case 1: Motor Accident
"Client's car was repaired within 3 days at our network garage. No out-of-pocket costs."
Case 2: Medical Emergency
"Hospital bills covered directly, patient focused on recovery without financial stress."
Case 3: Business Interruption
"Quick settlement allowed business to resume operations within one week."
Do's:
Report claims immediately
Provide complete documentation
Take clear photos of damage
Keep original receipts safe
Follow up regularly
Don'ts:
Don't delay reporting
Don't dispose of damaged items
Don't start repairs without approval
Don't provide incomplete information
Don't miss communication deadlines