Phone & WhatsApp:
General Inquiries: 0771 202044
Claims Emergencies: 0771 202044
WhatsApp: 0771 202044
Available: Mon-Sun, 8AM-8PM
Emergency claims: 24/7
Email & Digital:
General: info@andromedainsurance.co.ke
Claims: info@andromedainsurance.co.ke
Quotes: info@andromedainsurance.co.ke
Support: info@andromedainsurance.co.ke
Response time: Within 2 hours during business hours
Online Portal:
24/7 Claims Submission
Instant Quote Generation
Policy Management
Live Chat Support
Available: Always online
Standard Support Hours:
Monday - Friday: 8:00 AM - 8:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: 10:00 AM - 2:00 PM
24/7 Emergency Services:
Motor accident claims
Medical emergencies
Travel emergencies abroad
Property emergency response
Online Services Available 24/7:
Quote generation
Claims submission
Policy documents access
Status tracking
Nationwide Coverage:
As a digital agency, we serve clients across all 47 counties
No location limitations - same great service everywhere
Digital documents delivered instantly nationwide
Major Cities We Serve:
Nairobi & surrounding areas
Mombasa & Coast region
Kisumu & Western Kenya
Nakuru & Rift Valley
Eldoret & North Rift
All other towns and rural areas
Kenya-Wide Support:
Local understanding, national reach
Knowledge of regional risks and needs
Consistent service quality countrywide
WhatsApp Services:
Instant quote requests
Document submission for claims
Policy questions and support
Quick status updates
Photo submission for assessments
How to Use:
Save our WhatsApp number: [Your WhatsApp Number]
Send "Hi" to start conversation
Choose from menu options
Get instant help or schedule callback
Benefits:
Fast, familiar communication
Photo and document sharing
Quick responses
No app download needed
Data Protection:
Bank-level encryption for all communications
Secure document storage and transmission
GDPR and Data Protection Act compliant
Regular security audits and updates
Privacy Assurance:
Your information is never shared without consent
Secure payment processing
Encrypted communication channels
Regular data privacy training
Trust Indicators:
Verified business profiles on all platforms
Secure website (HTTPS)
Professional email domains only
Clear privacy policy available
Quote Requests:
Online quotes: Instant
WhatsApp quotes: Within 15 minutes
Email quotes: Within 1 hour
Phone quotes: Immediate during call
Claims Support:
Emergency claims: Immediate response
Standard claims: Within 2 hours
Claims status updates: Within 4 hours
Document requests: Within 1 business day
General Inquiries:
Phone: Immediate during business hours
WhatsApp: Within 30 minutes
Email: Within 2 hours
Contact form: Within 2 hours
Convenience:
No travel time to offices
No waiting in queues
Service from anywhere in Kenya
24/7 access to your policies
Efficiency:
Faster quote generation
Quick claims processing
Instant document delivery
Reduced paperwork
Cost Savings:
Lower overhead means better prices for you
No branch maintenance costs passed to customers
Competitive rates through digital efficiency
Transparency:
Clear digital records of all communications
Easy tracking of claims and applications
Instant access to policy documents
No lost paperwork
Compliance:
Registered with Insurance Regulatory Authority
Licensed insurance agency in Kenya
Compliant with all Kenyan insurance laws
