Phone & WhatsApp:

• General Inquiries: 0771 202044
• Claims Emergencies: 0771 202044
• WhatsApp: 0771 202044
• Available: Mon-Sun, 8AM-8PM
• Emergency claims: 24/7

Email & Digital:

• General: info@andromedainsurance.co.ke
• Claims: claims@andromedainsurance.co.ke
• Quotes: quotes@andromedainsurance.co.ke
• Support: support@andromedainsurance.co.ke
• Response time: Within 2 hours during business hours

Online Portal:

• 24/7 Claims Submission
• Instant Quote Generation
• Policy Management
• Live Chat Support
• Available: Always online

Standard Support Hours:

• Monday - Friday: 8:00 AM - 8:00 PM
• Saturday: 9:00 AM - 4:00 PM
• Sunday: 10:00 AM - 2:00 PM

24/7 Emergency Services:

• Motor accident claims
• Medical emergencies
• Travel emergencies abroad
• Property emergency response

Online Services Available 24/7:

• Quote generation
• Claims submission
• Policy documents access
• Status tracking

Nationwide Coverage:

• As a digital agency, we serve clients across all 47 counties
• No location limitations - same great service everywhere
• Digital documents delivered instantly nationwide

Major Cities We Serve:

• Nairobi & surrounding areas
• Mombasa & Coast region
• Kisumu & Western Kenya
• Nakuru & Rift Valley
• Eldoret & North Rift
• All other towns and rural areas

Kenya-Wide Support:

• Local understanding, national reach
• Knowledge of regional risks and needs
• Consistent service quality countrywide

WhatsApp Services:

• Instant quote requests
• Document submission for claims
• Policy questions and support
• Quick status updates
• Photo submission for assessments

How to Use:

• Save our WhatsApp number: 0771 202044
• Send "Hi" to start conversation
• Choose from menu options
• Get instant help or schedule callback

Benefits:

• Fast, familiar communication
• Photo and document sharing
• Quick responses
• No app download needed

Data Protection:

• Bank-level encryption for all communications
• Secure document storage and transmission
• GDPR and Data Protection Act compliant
• Regular security audits and updates

Privacy Assurance:

• Your information is never shared without consent
• Secure payment processing
• Encrypted communication channels
• Regular data privacy training

Trust Indicators:

• Verified business profiles on all platforms
• Secure website (HTTPS)
• Professional email domains only
• Clear privacy policy available

Quote Requests:

• Online quotes: Instant
• WhatsApp quotes: Within 15 minutes
• Email quotes: Within 1 hour
• Phone quotes: Immediate during call

Claims Support:

• Emergency claims: Immediate response
• Standard claims: Within 2 hours
• Claims status updates: Within 4 hours
• Document requests: Within 1 business day

General Inquiries:

• Phone: Immediate during business hours
• WhatsApp: Within 30 minutes
• Email: Within 2 hours
• Contact form: Within 2 hours

Convenience:

• No travel time to offices
• No waiting in queues
• Service from anywhere in Kenya
• 24/7 access to your policies

Efficiency:

• Faster quote generation
• Quick claims processing
• Instant document delivery
• Reduced paperwork

Cost Savings:

• Lower overhead means better prices for you
• No branch maintenance costs passed to customers
• Competitive rates through digital efficiency

Transparency:

• Clear digital records of all communications
• Easy tracking of claims and applications
• Instant access to policy documents
• No lost paperwork

Compliance:

• Registered with Insurance Regulatory Authority
• Licensed insurance agency in Kenya
• Compliant with all Kenyan insurance laws