Motor Claims Department:

• Expertise: Vehicle accidents, repairs, assessments, and roadside assistance
• Email: claims@andromedainsurance.co.ke
• Phone: 0771 202044
• Hours: 24/7 for emergencies, Mon-Fri 8AM-6PM standard

Health Claims Department:

• Expertise: Medical billing, hospital coordination, cashless approvals
• Email: claims@andromedainsurance.co.ke
• Phone: 0771 202044
• Hours: 24/7 for emergencies, Mon-Fri 8AM-6PM standard

Property Claims Department:

• Expertise: Home damage, theft, natural disasters, business property
• Email: claims@andromedainsurance.co.ke
• Phone: 0771 202044
• Hours: Mon-Fri 8AM-6PM, 24/7 emergency hotline

Travel Claims Department:

• Expertise: Trip cancellations, medical abroad, lost luggage
• Email: claims@andromedainsurance.co.ke
• Phone: 0771 202044
• Hours: 24/7 for travel emergencies worldwide

General Claims Support:

• Expertise: All other insurance types and general claims queries
• Email: claims@andromedainsurance.co.ke
• Phone: 0771 202044
• Hours: Mon-Fri 8AM-6PM, Sat 9AM-1PM

How to Access:

• Online: Visit our claims portal
• Email: claims@andromedainsurance.co.ke
• Phone/WhatsApp: 0771 202044

Claims Consultation:

• Free claims advice before submission
• Documentation review service
• Claim value estimation
• Process explanation sessions

Emergency Coordination:

• Towing service arrangement
• Emergency accommodation booking
• Medical facility referrals
• Temporary vehicle rental

Repair Network Management:

• Approved garage recommendations
• Quality assurance on repairs
• Repair progress monitoring
• Final inspection coordination

Legal Support Referral:

• Legal expert connections if needed
• Documentation preparation assistance
• Court representation coordination
• Settlement negotiation support

Q1: How do I get assigned a claims advisor?

A1: You're automatically assigned a dedicated advisor when you submit your claim, based on your insurance type.

Q2: What if my claims advisor is unavailable?

A2: A backup advisor from the same department will assist you, with full access to your claim details.

Q3: Can I change my claims advisor?

A3: Yes, if you have specific concerns, contact the department manager to request a change.

Q4: How often will I get updates on my claim?

A4: Weekly updates by default, or more frequently for urgent claims. You can also check online anytime.

Q5: What languages do your claims team speak?

A5: English, Swahili, and several local languages. Let us know your preference.

Testimonial 1:

"My claims advisor called me every day with updates after my car accident. The personal attention made a stressful situation much easier."

- Michael K., Nairobi

Testimonial 2:

"When I was hospitalized abroad, the travel claims team coordinated everything with the hospital and even called my family with updates. Amazing service!"

- Sarah W., Mombasa

Testimonial 3:

"The property claims team helped us navigate a complex fire damage claim and even recommended trusted contractors for repairs."

- Business Owner, Thika

• Call: 0771 202044
• Email: info@andromedainsurance.co.ke
• WhatsApp: 0771 202044