Motor Claims Department:
Expertise: Vehicle accidents, repairs, assessments, and roadside assistance
Email: motor.claims@andromedainsurance.co.ke
Phone: 0771 202044
Hours: 24/7 for emergencies, Mon-Fri 8AM-6PM standard
Health Claims Department:
Expertise: Medical billing, hospital coordination, cashless approvals
Email: info@andromedainsurance.co.ke
Phone: 0771 202044
Hours: 24/7 for emergencies, Mon-Fri 8AM-6PM standard
Property Claims Department:
Expertise: Home damage, theft, natural disasters, business property
Email: info@andromedainsurance.co.ke
Phone: 0771 202044
Hours: Mon-Fri 8AM-6PM, 24/7 emergency hotline
Travel Claims Department:
Expertise: Trip cancellations, medical abroad, lost luggage
Email: info@andromedainsurance.co.ke
Phone: 0771 202044
Hours: 24/7 for travel emergencies worldwide
General Claims Support:
Expertise: All other insurance types and general claims queries
Email: info@andromedainsurance.co.ke
Phone: 0771 202044
Hours: Mon-Fri 8AM-6PM, Sat 9AM-1PM
How to Access:
Online: Visit our claims portal
Email: info@andromedainsurance.co.ke
Phone: 0771 202044
Claims Consultation:
Free claims advice before submission
Documentation review service
Claim value estimation
Process explanation sessions
Emergency Coordination:
Towing service arrangement
Emergency accommodation booking
Medical facility referrals
Temporary vehicle rental
Repair Network Management:
Approved garage recommendations
Quality assurance on repairs
Repair progress monitoring
Final inspection coordination
Legal Support Referral:
Legal expert connections if needed
Documentation preparation assistance
Court representation coordination
Settlement negotiation supportQ1: How do I get assigned a claims advisor?
A1: You're automatically assigned a dedicated advisor when you submit your claim, based on your insurance type.
Q2: What if my claims advisor is unavailable?
A2: A backup advisor from the same department will assist you, with full access to your claim details.
Q3: Can I change my claims advisor?
A3: Yes, if you have specific concerns, contact the department manager to request a change.
Q4: How often will I get updates on my claim?
A4: Weekly updates by default, or more frequently for urgent claims. You can also check online anytime.
Q5: What languages do your claims team speak?
A5: English, Swahili, and several local languages. Let us know your preference.
Testimonial 1:
"My claims advisor called me every day with updates after my car accident. The personal attention made a stressful situation much easier."
- Michael K., Nairobi
Testimonial 2:
"When I was hospitalized abroad, the travel claims team coordinated everything with the hospital and even called my family with updates. Amazing service!"
- Sarah W., Mombasa
Testimonial 3:
"The property claims team helped us navigate a complex fire damage claim and even recommended trusted contractors for repairs."
- Business Owner, Thika
Downloadable Guides:
Claims Process Step-by-Step PDF
Document Checklist for Different Claims
Understanding Your Policy Coverage
Claims Rights and Responsibilities
Video Tutorials:
How to Submit Claims Online
Taking Proper Damage Photos
Understanding Claims Assessment
Maximizing Your Claim Settlement
Call: 0771 202044
Email: info@andromedainsurance.co.ke
WhatsApp: 0771 202044
